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Getting Started
Getting Started
What are the digital channels for Home Delivery?
What is the working hours for home delivery?
I ordered my SIM after working hours, why I didn’t get my SIM next day?
Will the SIM card be activated when I receive it (Home delivery)?
What are the cities covered for home delivery?
How long will it take to deliver my SIM?
How will your driver know that it’s really me who requested/paid for the SIM and not to deliver it to someone else?
How can I track my SIM while I’m waiting for it to be delivered?
Where do I find your stores to pick up my SIM
How does home delivery work?
What do you mean by “getting extras” and what are they?
Now how am i going to get my SIM card?
How can I set up my Virgin Mobile account?
What do I need to create the account?
How can I pay ?
What are the documents needed for pick up from the store in order to activate my SIM card?
How will your driver know that it’s really me who requested/paid for the SIM and not to deliver it to someone else?
Will the SIM card be activated when I receive it (Home delivery)?
How can I track my SIM while I’m waiting for it to be delivered?
How long will it take to deliver my SIM?
What if I don’t want to be on a plan?
What Are the Available predefined plans?
Can i select / activate a pre-defined plan than adjust/add more to it?
What if I don’t like any of the 3 pre-defined plans? (suggest change to What if I don’t like any of the predefined plans as there are more than 3 now)
Can I select my number?
How can I set my plan?
What if i didn’t find the number i want?
For how long will you keep the number i’ve chosen before i lose it?
Do you offer premium numbers? Can I really choose my own number?
What are the numbers you have available for me to choose from?
How do I pay for my plan?