the customer can use pause plan 3 times maximum per year.
Archives: FAQ
IS PAUSE PLAN FOR FREE?
No, the charge of the service is SAR 10 per subscription (for 30 days) .
What is Pause Plan feature?
Pause Plan Service is a service that allow the customer to pause their plan validity for period of time.
What is OSN+?
is a subscription video-on-demand service that streams great series, movies, documentaries, kids’ entertainment and same-time-as-the-US series – plus dedicated Arabic content.
Is OSN+ add-on available for all packages?
Free trials for OSN+ add-on will be available for the three predefined VIRGIN plans on the digital proposition (100, 150, 215). Customers with other packages can still take the OSN+ add-on and will pay 35 SAR monthly for OSN+ subscription.
What is the free trial period for OSN add-on?
It depends on the package, as the following:
– VIRGIN 100 (3 months trial period)
– VIRGIN 150 (6 months trial period)
– VIRGIN 215 (Free)
Can customers take the OSN in Virgin Mobile website?
No, at the moment, OSN can be taken through Virgin Mobile App only.
I subscribed through traditional channels (USSD, dealer App), do I still get to have OSN add-on?
No, customers have to download the App to enjoy OSN add-on.
Can Member Care team add OSN to customers from the Support Tool?
No, the Support Tool will not support the feature for the addition of OSN to a customer that requests it. Member care should inform customers to go to the app to activate their OSN promo. However, Support tool will display the OSN package if the customer has availed it.
Is the OSN+ offer available for new customers only?
The offer is available for new and existing customers, details as follows:
– New customers: they have to take one of the predefined packages VIRGIN (100,150, 215) during on-boarding.
– Existing customers: they have to opt-in for OSN+ using their account on the Virgin Mobile App. Their OSN+ subscription will start with their next renewal date.