No, customers who change to any other package (e.g. VIRGIN 70, Virgin 45), will not get OSN+ add-on. If the customers went back to one of the three VIRGIN predefined packages (100, 150, 215) and still on the validity period, the customer will resume his OSN+ add-on until the expiry date.
Archives: FAQ
Can Member Care team add OSN+ to customers from the Support Tool?
No, the Support Tool will not support the feature for the addition of OSN+ to a customer that requests it. Member care should inform customers to go to the app to activate their OSN+ promo. However, Support tool will display the OSN+ package if the customer has availed it.
The customer is already in one of the eligible plans for OSN+(100, 150, 215), and he already subscribed to Anghami or STARZPLAY Offer, can the customer change to OSN?
The customer cannot change from Anghami or STARZPLAY to OSN+ if he stay in the same plan. But the customer can have OSN+ if he changes the current plan to another eligible plan. For example if the customer already in VIRGIN 100, with Anghami or STARZPLAY Offer, he can change the plan to 150 or 215 and select OSN to be applied in next renewal.
The customer already has a OSN account, will he receives a SMS with a new username and password?
No, the customer who subscribed to OSN using his Mobile number will be still able to access to his existing account.
How can I subscribe the Call barring service?
1. For Free service:
a. Open the app
b. From the dashboard, click ”More”
c. Click “Services”
d. Click “Block Number”
e. Enable the service.
2. For Chargeable Service:
a. Open the app
b. from dashboard, click ”More”.
c. Click “Services”
d. Click “Block Number”
e. tab the screen up, and click “Subscribe”.
What features are included with the chargeable barring service?
This is chargeable service which allows the customer to block individual numbers, a group of numbers, calls from a specific country or a group of countries. The customer can subscribe to this monthly.
What features are included with the free barring service?
This is a free service which allows the customer to block all incoming calls, without specifying a number to block or a country.
Is the Call Barring service free?
There is both a free and chargeable service. The free service allows customers to bar all international calls. The chargeable service allows the customer to personalize and customize the countries and numbers (either local or international) to bar.
How is the Calls Barring Service different from what I already have on my device?
Your device only allows you to block calls from a specific numbers. Our Calls Barring Service allows you to do this, but also allows you to bar calls from all international countries.
What is the Call Barring service?
This service lets customers bar calls from specific numbers and also from specific countries.