You can easily re-set your password though your registered email or via an SMS sent to your registered phone number by clicking on the ‘Forgot Password’ link in the login screen and follow the instructions.
Archives: FAQ
What are the features of the device ?
1- Live tracking2- Out of zone alert3- Emergency call4- Voice call5- SIM removal alert6- Drop detector7- Receive calls
What is the Family Tag device ?
Your “Family Tag” is the smartest way to stay connected with those most precious to you with the comfort of knowing where they are – no matter how busy or far apart you may be.
How do I buy the device ?
For existing customers just log-in to your account on ‘the Virgin Mobile App then click on the side bar menu and click on “Add New SIM” then you can start the process once you have completed your details a QR code appears that will be presented to the sales champion for activation in the sales locations where the Family Tag is available.For non Virgin Mobile customers you will need to become a customer. Once you have done so you can order the device from the app.
Can I buy more than one devices at the same time ?
From Virgin Mobile App customer can order up to 3 devices at one time.
How do I get the Device ?
After receiving the QR code you can pick up the Family Tag device from any of the 9 Virgin Megastores in (Riyadh Jeddah and Dharan)
Can I add more than one number to the One Touch Call feature ?
Yes the main account holder can add up to three numbers from the Virgin Mobile KSA app.
What is One Touch Call (SOS) Feature ?
One touch call is used for emergencies once the button is pressed it will call the first configured number on the app if there is no response it will direct the call to the second number and then the third.
Can I whitelist numbers on other networks ?
The Main account holder can whitelist up to 15 numbers on Virgin Mobile network (to be confirmed as per status) from the Virgin Mobile app.
What is a Whitelist ?
It’s a set of 15 numbers that is configured on the app. These numbers can call the device directly.