Pay as you go rates or out of bundle charges are currently set at: 0.45 SAR / National Minute, 0.2 SAR / MB and 0.25 / National SMS. For international Pay as you Go Rates please visit https://virginmobile.sa/en/plans-offers/international-calls/ and pick the country you would like to call to see the PAYG rate.
Archives: FAQ
How can I change my password?
Just go to ‘Account settings’ and select ‘Change password’ and then follow the simple steps.
How can I login to my account?
It’s easy. You can log in using your Google, Facebook or twitter account if you used it during sign up or your registered email or mobile number if you are using our app for the first time. Just enter your password and you’re all set if you already have an account or create an email and password if you use the app for the first time.
How Can i change my email address?
This can be done by contacting member care on 1789 from your Virgin number or 966570001789
Why doesn’t my email address work when I login for the first time?
It’s possible that when you got your SIM in one of our stores that the email address wasn’t entered correctly. Try to login again but please use your mobile number. This way you can also verify your email address
How can I manage my account settings?
You can manage your account very easily. Just click on ‘Account Settings’ in your dashboard. From here you can change and manage various aspects of your account.
How can I manage the number under my account?
Click on ‘Account Settings’ / ‘Manage SIMS’
How do we handle customers complaints?
If you have a complaint you are required to submit your complaint within 60 days from the date of the incident in question or from the issue of the disputed invoice unless you are unaware of the date of incident or invoice. After submitting the complaint you will be notified via SMS that a request has been filed to resolve the complaint. This will be followed-up with a reference number and expected timeframe for resolution of the complaint. The expected timeframe for complaint resolution will not generally exceed five days. If it goes beyond this you will receive a text message stating the reason for delay and the expected timeframe for resolution. When your case is resolved and closed you will receive a text message.You can submit your complaint and follow up through all Virgin Mobile channels: Call our Member Care team on 1789 or 966570001789. Submit your complaint through our contact us page. Talk to one of our Member Care agents through live chat on the website. Connect with us through Twitter  or Facebook Email us on [email protected] In-store at our main branches.
What happens if I forgot my password?
You can easily re-set your password though your registered email or via an SMS sent to your registered phone number by clicking on the ‘Forgot Password’ link in the login screen and follow the instructions.
What are the features of the device ?
1- Live tracking2- Out of zone alert3- Emergency call4- Voice call5- SIM removal alert6- Drop detector7- Receive calls