eSIM Services at Virgin Mobile

❓ What is an eSIM?

An eSIM is a digital SIM embedded inside your device. It replaces the traditional plastic SIM card and allows you to activate your mobile service directly without needing a physical SIM.

❓ How can I get a new eSIM?

You can get a free eSIM through:

At one of our company branches: Request it directly from the employee while submitting your request.

• Through the Virgin Mobile app:
  • If you are requesting number portability from another service provider, you can select the eSIM option while submitting your request.
  • If you are an existing customer with a physical SIM and would like to switch to an eSIM:
    1. Log in to your account on the Virgin Mobile app.
    2. Tap “Mobile” at the top of the app.
    3. Select the number you want to switch.
    4. Choose “Switch to eSIM”.
    5. Fill in the required details and complete the remaining steps.

❓ How can I get an eSIM when transferring my number from another service provider?

You can select a free eSIM option when submitting your number transfer request through:

• At one of our company branches: Request an eSIM directly from the employee while submitting your request.
• Through the Virgin Mobile app: Select the eSIM option when submitting your number transfer request.

❓ How can I get a replacement eSIM?

You can issue a free replacement eSIM through:

• At one of our company branches: Request it directly from the employee.
• Through the Virgin Mobile app:
  1. Log in to your account on the Virgin Mobile app.
  2. Tap “Mobile” at the top of the app.
  3. Select the number you want.
  4. Choose “Replace eSIM”.
  5. Complete the required steps.

Identity verification is required before activation, either through fingerprint or via the “Nafath” platform.