Experience Untethered 5G Internet

What is Wireless Internet Technology?

It’s a smart and simple way to get high-speed internet using 5G or 4G networks—no cables needed! With Vnet, you get a free 5G advance router and a fixed monthly subscription, giving you fast and reliable internet wherever there’s 5G or 4G coverage.

Will my Internet speed be affected when using Wi Fi at home?

Wi-Fi speeds can vary depending on factors like your building’s structure, insulation, where your router is placed, and how far your device is from the router. To get the most from your 5G advance router, we recommend using the Huawei AI Life app to manage your connection easily. If you need better coverage around your home, adding Wi-Fi extenders or extra devices can help boost your network.

Can I transfer my Vnet 5G Unlimited Internet subscription when I move to a new home?

Yes, you can easily transfer your existing service to your new home at no extra cost, just make sure 5G or 4G coverage is available there.
Good to know:
Vnet 5G Unlimited Internet is a wireless solution, so you can take your router with you anywhere within coverage areas without any location restrictions.

When will the device be delivered?

• Delivery takes up to 2 working days in main cities.
• Deliveries to locations outside major cities may take longer, depending on courier coverage.
• While you wait, you can use your activated Vnet SIM in any phone or tablet to enjoy the service.
• Our delivery partner will contact you soon to confirm your address and schedule a convenient delivery time.
• You’ll also receive an SMS, WhatsApp message, or call once your device is out for delivery.

What is my commitment period?

• Your service commitment period is 18 billing cycles.
• If you choose to terminate or disconnect your service before completing the commitment, you will need to pay the remaining device cost, calculated as:
  Device Price (VAT included) ÷ total billing cycles × remaining unbilled cycles.
• This commitment is secured by a promissory note signed via the official government platform, “Nafith.”
• The promissory note will be automatically canceled once you complete the commitment period or pay any early termination fees.

What is the required deposit?

• A refundable deposit equal to one monthly fee (VAT excluded) is charged when your service is activated.
• For active accounts, the deposit will be refunded before your third bill is issued.
• If your account is disconnected, the deposit will be used to settle any remaining balance on your final bill.

When is my invoice generated and what is the payment schedule?

• Invoice generation: 1st of each month
• Payment due date: 25th of each month
• If payment is not received by the 25th , your account will be Soft Disconnected (SD) on the 26th .
• If the payment remains unpaid by the end of the following month, your account will be Hard Disconnected (HD).
• To reactivate your service after disconnection, you must clear the outstanding invoice as well as the next month’s bill.

Can I cancel my order or activated subscription?

• Once your Vnet subscription is activated and your order has been handed over to the delivery company, refunds cannot be requested.
• If you receive a damaged device, please visit one of our premium partner locations at Najd Telecom for assistance.