We have a number of great international minute packs you can purchase for selected countries. For the Pay as you go pricing for international calls click here https://virginmobile.sa/en/plans-offers/international-calls/ and input the country you wish to call or you can see all the plans and pay as you go rates in the app. If you wish to access the various plans and see what is available to you you can also dial *100# and follow the menus.
Archives: FAQ
How can I unpause my plan?
It’s easy. Tap ‘Reactivate Plan’ on the homescreen in the App. This will be automatically then set as your renewal date.
I want to pause my monthly plan. Is this possible?
Yes of course you can pause your monthly plan. Just tap on ‘edit plan icon’ and then ‘slide the slider button under Current plan to pause your plan’. By the way you can continue to use the Virgin Mobile service using Pay As You Go. Just make sure you have some credit in Your Virgin Mobile Wallet
How can I cancel my plan with Virgin Mobile?
We hope you don’t leave us. Do contact us so we can help you. Remember, you can pause your plan free of charge. Just click on to ‘the edit plan icon’ in the dashboard and click on ‘Pause Plan’. Your plan will be paused from the date of the next month’s renewal and you can resume again whenever you like. To cancel go to ‘edit plan icon’ in the dashboard and set the values to the new plan you wish or even renew your plan now’. Your plan will be canceled from the date of the next month’s renewal.
Where can I see my plan?
You can see all your plan details from the ‘dashboard’.
When will my plan be renewed?
Your plan will be renewed every month on the same day of the month as your original subscription. eg: if you subscribe on the 30th of December your plan will be renewed on 30th of January. However if you choose to renew now before the renewal date then your new renewal date becomes the date you chose to renew now.
How do i get the best prices with Virgin Mobile?
With Virgin Mobile you only pay for what you actually need. This means you get the best value for your money. Building your own plan with Virgin Mobile gives you the very best rates. We have a wide variety of plans to suit every need.
What are the Virgin Mobile rates when I am roaming?
We have a number of attractive roaming offers you can view here and visit https://virginmobile.sa/en/plans-offers/international-roaming/ for all the details and choose the country you will be roaming in to find out the PAYG rates and if there are any applicable packages.
What happens if I choose (change on renewal)?
On the renewal date of your current plan you’ll switch to your chosen new plan instead. You can check out the details on your dashboard. You can also change your plan again from here.
What are the prices of the Virgin Mobile plans?
You can find the latest pricing for our plans by going to the app or clicking here https://virginmobile.sa/en/plans-offers/ . In the app on the homes screen (Main Dashboard) you can see your current plan pricing.