The ‘Payment History’ screen holds all the information you will need. Just click on ‘Payments’ in the dashboard and then the ‘graphical icon’ on the top of the screen.
Archives: FAQ
What if I don’t want to use the card I added anymore or if it expired or if I want to replace it ?
To remove a payment card simply click on ‘Remove card’ and confirm. To change / replace a card click on “Replace’ and follow the process to replace your current card with another one.
How can I set my auto-top-up?
A few simple steps to set auto top up; 1. Click on ‘+’ in Your Wallet which takes you to the wallet auto Top up screen. (If you don’t have a payment card registered you will be automatically directed to the “Add Card’ screen). 2. Once in the auto Top up screen select the auto Top up amount from the list presented and click on the ‘Top up’ button which will then execute a 3D secure payment from your card. 4. Confirm to continue/activate the auto Top up. 5. If you have less than 10 SAR credit the auto Top up is immediately trigger and you will receive a Top up success confirmation. 6. If your credit is 10 SAR or more then auto Top up is activated but only triggered if your credit drops below 10 SAR. 7. In the auto Top up screen you have option to remove or adjust as you wish.
What are the types of payment cards you accept?
The App supports credit debit Mada and pre-loaded credit cards.
How can I make sure that I have enough wallet balance all the time?
To make sure you always have enough credit on your Virgin Mobile Wallet just opt for the auto recharge option. With auto recharge feature your wallet is topped up automatically by any amount you select each time it goes below a specified amount – also selected by you. You have all the control.
How Can I use the online payment?
Just add a valid payment card to your account as follows: 1. Click on the ‘Add Card’ button. 2. Add ‘Card Details’ using the payment card animation. 3. A 3D secure payment is initiated by charging one SAR to your card. This payment is then reversed upon succesful completion 4. Payment card added 5. Return to main screen and continue to use our services.
What Is a Wallet?
Your Virgin Mobile Wallet holds all your credit and from here you can manage your plan other services and check your balance.
How can I add money to my wallet?
You can top up your Virgin Mobile Wallet using a payment card or a Virgin Mobile recharge card.
How can I find a store?
- Open the browser.
- go to virginmobile.sa
- in the top menu, tab “Help & Support”.
- Click “Find a Store”
I don’t understand the usage screen. What’s it for?
The usage screen is a great tool to help you monitor how you are using the Virgin Mobile service. It displays all the services you have signed up for. You can check usage in real-time. All in one glance – you can view your current month’s usage last month’s usage as well as your total past usage since joining us.