Our Cookie Policy

Last Updated Date: September 2024

1. Introduction

Virgin Mobile and our third-party providers employ a selection of cookies. We set and use cookies and similar technologies to store and manage user preferences, deliver targeted advertising, enable content, and gather analytic and usage data, for example. The use of cookies and other tracking technologies is standard across websites and apps through which information is collected about your online activities across applications, websites, or other services. More information about how we use cookies and similar technologies and how you can control and manage them is described in this Policy.

2. What Are Cookies?

Cookies are small text files that are stored on your device (computer, tablet, or mobile) when you visit a website. They are widely used by website owners to make their websites work or to enhance their performance, as well as to provide reporting information.

3. Types of cookies and why do we use Cookies?

Virgin Mobile uses cookies and similar technologies as they are essential for basic functioning as well as for improving user experience of our website(s) and service(s).

We also use cookies to help us identify and prevent potential security risks. Additionally, cookies are also used to display relevant advertising to user(s) who use our service(s) or visit website(s) we host or provide, also to tally the number of unique visitors to our website(s), as well as to understand and report on the efficacy of advertisement(s) served on our website(s). We may also use the analytics of user’s behaviour on our website(s) to serve them with targeted advertisement(s) on third party website(s), this may be done to “re-market” our service(s) and product(s) to interested user(s).

Types of cookies

• Strictly necessary cookies. The strictly necessary cookies allow you to navigate our site, login, display the correct content for the device you are using, and verify your details when you request TIP materials.
• To opt out of these cookies you will need to change the settings on your browser by selecting your cookie preferences. If you choose to block these cookies our website may not work as it should and any preferences, you have may be lost.
• Analytical/performance cookies. These cookies are used to track visits to our site and help us measure traffic sources to improve performance. All information collected is anonymized. If you disable these cookies the site should function correctly, we simply won’t know that you visited the site.
• Google Analytics. These are performance cookies used to track visits to our website and movement around the site. The data which is collected is anonymous and is used for benchmarking purposes to monitor the performance of our site and to measure user engagement. We share the anonymized Google Analytics data with selected third parties to assist us in understanding the effectiveness of our website and our marketing efforts.
• Functionality cookies. These cookies allow the website to remember choices you make (such as your username or ID, language preference, or the area or region you are in) and provide enhanced, more personal features. They may also be used to provide services you have asked for, such as watching a video or commenting on a blog. The information these cookies collect may be anonymized, and they cannot track your browsing activity on other websites.
• Targeting and advertising cookies. These cookies are set through our advertising partners and are used to help present you with relevant advertising. No personal information is collected, they instead rely on the cookies to identify your internet device and browser details. By disabling these cookies, you will not receive less advertising, just that the advertising you receive will be less targeted to your preferences.

We use cookies for various purposes, including:

4. Other tracking technologies

• Web beacons: Our web pages may contain electronic images known as web beacons (also called single-pixel gifs and transparent graphic images) that we use to help deliver cookies on our sites, count users who have visited those sites, deliver services, and analyse the effectiveness of our promotional campaigns, for example. We may also include web beacons in our marketing email messages or newsletters to determine whether an email is opened or if links are clicked.
• Web server & application logs: Our servers automatically collect certain information to help us administer and protect our services, analyse usage, and improve users’ experience. We may link this information to other data that we collect about you for these and other purposes. The information collected includes:

• IP address and browser type
• Device information including Unique Device Identifier (UDID), MAC address,
• Identifier For Advertisers (IFA), and similar identifiers we or others may assign
• Device operating system and other technical facts
• The city, state, and country from which a user accesses your website
• Pages visited and content viewed, stored, and purchased
• Information or text entered
• Links and buttons clicked
• URLs visited before and after visit

5. Managing cookies

You can manage website cookies in your browser settings, and you always have the choice to change these settings by accepting, rejecting, or deleting cookies. If you choose to change your settings, you may find that certain functions and features will not work as intended. All browser settings are slightly different, so to manage cookies, you should refer to the relevant settings within your browser.

6. Third-Party Cookies

We may allow third-party service providers to place cookies on our Website to analyze and improve its performance, provide advertising services, and enhance your experience. These third parties may have access to information collected through their cookies. We have no direct control over the information that is collected by these cookies.

7. Cookie Duration

Cookies may have different durations. Some cookies are session cookies that are automatically deleted when you close your browser, while others may be persistent cookies that remain on your device for a longer period.

8. How Do I Refuse, Delete or Withdraw My Consent to The Use Of Cookies?

You can refuse or block specific types of non-functional cookies by clicking on ‘cookie preferences’ tab on our website(s). The user(s) can change their preferences at any time, they also have the right to withdraw their previously given consent for use of cookies.

The user(s) have the right to delete these cookies from their devices at any time. This can be done through the browsers, as most browsers provide for ways to delete cookies. However, it shall not prevent our website(s) to store additional cookies on the user’s device, until and unless user(s) have specifically adjusted their preferences accordingly.

9. Your Consent

By continuing to use our website, you consent to the use of cookies as described in this Cookie Policy.

10. Updates To This Cookie Policy

We may update this Cookie Policy from time to time. We will post the revised version on our website and indicate the effective date at the top of the policy.

11. Contact Us

If you have any questions or concerns about our use of cookies, please contact us at [email protected]