You can create your very own plan. You can choose how many minutes and however much data you need.
Archives: FAQ
Can I select my number?
You can select a number during the on-boarding process. Once you’ve activated your SIM you cannot change the number assigned to you.
How can I set my plan?
You can choose from one of our displayed plans or build your own.
What if i didn’t find the number i want?
If your number is not available we’ll suggest other numbers that are similar and close to your preferred number or you can start another number search
For how long will you keep the number i’ve chosen before i lose it?
We’ll keep the number for four hours initially. If you have an account with us we will hold your number just for you for seven days. In case you paid but didn’t complete our on-boarding process (ie: activated your SIM), you lose the number and the amount paid is non-refundable.
Do you offer premium numbers? Can I really choose my own number?
Yes we have different tiers of numbers and in each tier you can select your number based on something memorable to you e.g. your birthday or wedding date
What are the numbers you have available for me to choose from?
Choose a number from within any of the tiers or create your own number
How do I know my payment card is secure?
Your payment cards are stored securely with Virgin Mobile. Moreover we do a 3D secure payment with your first payment and for any non scheduled subsequent payments. 3D secure payments are executed and controlled by your issuing bank either by OTP or providing a password.
How do I pay for my plan?
You can pay using credit from your Virgin Mobile Wallet. You can add credit using a payment card or top up using a recharge card. You can even auto recharge (not available on Mada) your balance when you fall below a threshold to recharge at selected denominations each time. We also offer the option to top up on the website, click here to top up now: https://virginmobile.sa/topup/#/
How can i remove my auto-top-up?
To remove auto Top up just click on ‘Manage’ from your wallet and then click on ‘Remove auto Top up’ and then confirm.