YOUR IDENTITY
IS AT YOUR
FINGERTIPS
Your mobile number is yours and nobody else’s. That's why all owners of mobile subscriptions are now required to verify their fingerprint.
Verifying your ID via fingerprint is easy. Here’s how it works.
Scan your fingerprint at over 1,000 locations around the Kingdom
To find one near you,
just choose a city.
HAVE QUESTIONS ABOUT FINGERPRINTING? Find the answers here.
Your mobile number is yours and nobody else’s. That's why all owners of mobile subscriptions are now required to verify their fingerprint.
Why do I need to provide my fingerprint?
Every mobile user in Saudi Arabia is now required to provide their mobile operator with a fingerprint. Verifying your identity via fingerprint protects your mobile privacy by making sure that it is actually you who is using your number and account.
Why is this important?
Your mobile privacy is very important, which is why every mobile user in Saudi Arabia is mandated by law to verify their identity by providing their mobile operator with a fingerprint.
Why didn't you ask me to do this when I became a Virgin Mobile member?
This is a new law and it applies to all mobile users. That means new members will be asked to provide a fingerprint when they join and existing members will have to provide a fingerprint retroactively.
Why now?
Because personal, online and mobile privacy are increasingly important issues. Verifying your identity with a fingerprint will help keep you and your privacy protected.
Where can I register my fingerprint with Virgin Mobile or FRiENDi?
You can scan your fingerprint at over 1,000 locations across the Kingdom, including Virgin Megastores, Virgin Mobile stores, Virgin Mobile mall kiosks, Jarir bookstores and other authorised Virgin Mobile retailers.
How can I find a list of these locations?
It's easy. To see a list of all participating locations, just click here
Where can my wife, sister or other female relative go to register her fingerprint?
Females can scan their fingerprint at over 1,000 locations across the Kingdom, including Virgin Megastores, Virgin Mobile stores, Virgin Mobile mall kiosks, Jarir bookstores and other authorised Virgin Mobile retailers. To find a location near you, click here
Are there any female-only fingerprinting locations?
All of the participating locations will scan fingerprints for men and women.
So how does the fingerprinting process work? What do I have to do?

We've made it really easy.

1. Click here to find a store near you where you can register your fingerprint.

2. Grab your Virgin Mobile or FRiENDi SIM card and the same ID you used to book your number. 

3. Go to the location of your choice and scan your fingerprint at the designated fingerprinting desk.

What ID do I need to bring with me?
You'll need to show the same ID you used to book your number. That means your Iqama or resident ID or your Saudi National ID.
What happens if I don't verify my identity with my fingerprint?
All mobile users are required by law to verify their identity by registering their fingerprint with their mobile operator. If you don't, you will lose your mobile number and your plan will be suspended. We don't want this to happen any more than you do, so we're working hard to make the process as effortless as possible for you.
What if I have more than one mobile number?
You'll need to provide fingerprint verification for all of your mobile numbers.
What if there are no locations near me where I can register my fingerprint?
With over 1,000 locations offering fingerprinting around the Kingdom, we hope you'll find one near you. If there are no locations near you, get in touch with our Member Care team and we'll do our best to help. You can reach us Here 
What if I am traveling outside of Saudi Arabia and unable to register my fingerprint before the deadline?
You'll need to call our Member Care team as soon as possible at Virgin website. We'll do our very best to help.
How long do I have to register my fingerprint before I lose my number and plan?
The legislation requires that you reverify your line with your fingerprint within 2 weeks of receiving this SMS.
Can I send someone else to register my fingerprint or do I have to do it myself?
Your fingerprints are unique and also attached to your body, so no one else can register for you. But with over 1,000 locations to choose from, we've made the process as easy as possible. To find a location near you, click here.
When does the fingerprint registration period begin?
Jan - 2016
How will I know when I need to register my fingerprint?
To make the fingerprint registration process easier for you and all of our members, we'll be grouping people by mobile number. This will help keep the lines and wait times as short as possible. We'll send you an SMS and email to let you know when registration will begin for your group.
When are the fingerprinting locations open?
There are over 1,000 locations around the Kingdom to choose from and most of them will be open from 10 AM to 11 PM. To find a location near you, click here.
How long will I have to register my fingerprint with Virgin Mobile?
We'll send you an SMS telling you about the fingerprinting process. By law, you'll have two weeks from the date of that SMS to register your fingerprint and verify your identity.
Does everyone need to register their fingerprint?
Yes, every mobile user in Saudi Arabia is now required to provide their mobile operator with a fingerprint. Verifying your identity via fingerprint protects your mobile privacy by making sure that it is actually you who is using your number and account.
Who will be keeping a record of my fingerprint?
Your fingerprint will not be stored. This is just a quick, easy and effective way to verify your identity and link you to your mobile plan.
How can I verify my fingerprint from home?
Unfortunately you can't. But there are over 1,000 locations around the Kingdom where you can register your fingerprint. To find one near you, click here.
How can I verify my wife's fingerprint for her?
She will need to register her own fingerprint in person. Females can scan their fingerprint at over 1,000 locations across the Kingdom, including Virgin Megastores, Virgin Mobile stores, Virgin Mobile mall kiosks, Jarir bookstore and other authorised Virgin Mobile retailers. To find a location near you, click here 
How can I be sure that it's safe to submit my fingerprint to Virgin Mobile or FRiENDi?
Don't worry, your fingerprint will not be stored. This is just a quick, easy and effective way to verify your identity and link you to your mobile plan.
How long will the fingerprinting process take?
We're working hard to make the fingerprinting process as quick and simple as possible. The process itself should only take a few minutes.
How can I be sure that I'm submitting my fingerprint to someone I can trust?
You can register your fingerprint at over 1,000 locations across the Kingdom,  including Virgin Megastores, Virgin Mobile stores, Virgin Mobile mall kiosks, Jarir bookstore and other authorised Virgin Mobile retailers. To find a location near you, click here
See you soon!
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