FAQ
Yes, participants must pay a deposit amount for each number they wish to bid on. If successful, the deposit amount will be part of the purchase amount for the number, and if unsuccessful, the deposit amount will be refunded.
Any invalid card will not be accepted, and any unconfirmed transactions will not be considered.
A sales team from Virgin Mobile – VIP customer service will contact you to facilitate the payment process after winning, using approved sales channels.
No, you cannot get a refund after winning the number.
The winner will be given a 7-day grace period to complete the payment after the auction ends. Once the payment is completed, the winner will be given a 30-day grace period to finalize the procedures and activate the number.
No, you must not have any overdue bills, suspended lines, or other obligations
Yes, you can participate in multiple auctions and bid on more than one number simultaneously, but you must pay the deposit amount for each number.
Yes, Virgin Mobile reserves the right to extend the auction period at any time, so please check the auction page for updates.
No, you cannot retract your bid.
Participants must be at least 15 years old.
Yes, but Virgin Mobile reserves the right not to sell the number to the highest bidder if they violate the terms and conditions.
The deposit amount at 1000 Saudi Riyals (excluding VAT) and may increase depending on the chosen number, so please check the details of the desired number.
You must first register, then choose any number from the displayed numbers, pay the deposit amount, and then start bidding.
No, you cannot offer your special number in the Virgin Mobile online auction.
Participants must be Saudi citizens or residents of the Kingdom of Saudi Arabia.
The details of all auction times will be available on the auction page.
The deposit amount is refunded if the customer does not win the online auction.
No, the deposit amount will not be refunded if the customer cancels the bid after winning the auction for any reason.
The CST determines the maximum number of registrations allowed under the customer’s identity.
The winner will be given a 7-day grace period to complete the remaining amount plus VAT after the auction ends.
Yes, the amount will be refunded, but you can resolve the issue by relinquishing one of the numbers registered under your ID or converting it to a prepaid line.
No, you must submit at least one bid after paying the insurance fee to have a chance to win the number.
The deposit amount will be refunded through the same payment channel used for the payment.