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Virgin Mobile Authorized Reseller(Prepaid + Recharge)
Jarir Store Locations
Discount Store Locations
You can top up your Virgin Mobile at these locations

FAQ: FINGER PRINT

  • Why do I need to provide my fingerprint?
    Every mobile user in Saudi Arabia is now required to provide their mobile operator with a fingerprint. Verifying your identity via fingerprint protects your mobile privacy by making sure that it is actually you who is using your number and account.
  • Why is this important?
    Your mobile privacy is very important, which is why every mobile user in Saudi Arabia is mandated by law to verify their identity by providing their mobile operator with a fingerprint.
  • Why didn't you ask me to do this when I became a Virgin Mobile member?
    This is a new law and it applies to all mobile users. That means new members will be asked to provide a fingerprint when they join and existing members will have to provide a fingerprint retroactively.
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FAQ: Did you know

  • How can i know the numbers active under my name?
    You can find out all the registered numbers under your name by sending an empty SMS to 309985
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FAQ: BOOKING YOUR NUMBER

  • What type of number can I book?
    Use the Virgin Mobile number booking tool to find a number that’s just right for you. If you’d like, you can choose a number that’s special to you, like your birthday, lucky number or car licence plate number. It’s up to you! Our gold, silver and free numbers can easily be booked right here on our website. We also have a limited number of exclusive super gold, platinum and diamond numbers that will be available soon through auction.
  • Which credit cards can I use to pay for my number?
    At the moment you can pay for your number on our website with your MasterCard or Visa. We’re planning to add a wider selection of cards soon. In the near future, you’ll also be able to purchase numbers at any Virgin Mobile store.

    You can use credit cards issued from Saudi banks only.
  • Do I have to personally pick up my SIM pack, or can I have someone else pick it up for me?
    When you go to a Virgin Mobile store or authorised reseller to pick up your SIM pack, you’ll have to show the same valid ID you used to book your number. If the ID numbers don’t match, you will not be able to redeem your new number. We do this to make sure it’s really you redeeming the number and not someone else.
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FAQ: GOING FROM POSTPAID TO PREPAID

  • When I switch from postpaid to prepaid, how will I know which package I’m switching to?
    It’s easy! There is only one Virgin Mobile prepaid package.
  • When will I be able to start using my new subscription when I switch from postpaid to prepaid?
    Just as soon as your conversion has been completed. For more, visit your nearest Virgin Mobile store.
  • If there are funds or airtime left in my account after I switch from postpaid to prepaid, will they roll over to my new prepaid subscription?

    Sure! Once you’ve settled your postpaid bill, any funds or airtime left in your account will automatically be transferred to your new prepaid subscription.
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FAQ: GOING FROM PREPAID TO POSTPAID

  • I’m a prepaid user. Can I convert to postpaid?
    Sure! In fact, we encourage you to! Our postpaid packages come with a whole range of great benefits. You can switch packages at any time by calling our member care team on 1789 or by visiting any of our retail stores.
  • Will I need to get a new SIM pack if I’m converting from prepaid to postpaid?
    Nope! You can keep the SIMs that came in your prepaid SIM pack.
  • Are there any activation or conversion charges when going from prepaid to postaid?
    To upgrade to basic postpaid, make sure you’ve got at least 150 SAR in your account and then visit your nearest Virgin Mobile store or call our member care team on 1789. 

    To upgrade to premium postpaid, make sure you’ve got at least 400 SAR in your account, dial *114# and follow the instructions.
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FAQ: GOING FROM BASIC POSTPAID TO PREMIUM POSTPAID

  • I’ve been using my standard postpaid package for a month and I’ve noticed my usage is high. Can I upgrade to a more suitable package?

    Sure! You can always upgrade to our premium package, which increase your monthly minutes, texts and data big time.
  • How can I upgrade my postpaid package by myself?
    It’s easy! Just make sure your account has at least the required amount to get the upgrade you’d like. 

    To upgrade to basic postpaid, make sure you’ve got at least 150 SAR in your account and then visit your nearest Virgin Mobile store or call our member care team on 1789. 

    To upgrade to premium postpaid, make sure you’ve got at least 400 SAR in your account, dial *114# and follow the instructions.
  • Once I upgrade from a basic to a premium postpaid package will I have the option to downgrade again?

    Of course! Here at Virgin Mobile we embrace choice. And we think there’s no better person than you to make choices about your service. You can switch packages at any time by calling our member care team at 1789 or by visiting any of our stores.
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FAQ: YOUR POSTPAID CREDIT LIMIT

  • What is a credit limit?
    Your credit limit is the maximum amount you will be charged on top of your package monthly fees. It is meant to protect you from additional charges. By default your credit limit is 50 SAR each month if you have a standard package and 100 SAR if you have premium package.
  • Can I increase my credit limit?
    Yes, at any time! Actually it’s very easy. You can do it through USSD or by visiting any of our nearest shops.
  • How can I increase my credit limit through USSD?
    It’s simple! Go to the USSD menu on your phone or dial *102*1#. A window will appear asking you to recharge. Now, just add the voucher number and your credit limit will be increased with the amount recharged. Pretty easy, right?

    Please note that the recharged amount will be considered as a refundable deposit and will not be used as payment towards your next bill. You can free up the deposit at any time, but remember that your credit limit will be decreased in the process.
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FAQ: ROAMING WITH PREPAID

  • Will my data SIMs work outside Saudi Arabia?
    No, your data SIMs won’t work when you’re roaming. But when you purchase one of our data bundles, you’ll be able to access the web from your phone. If you’ve got any questions, give our member care team a call on 1789.
  • What are the roaming rates?
    We know that roaming can be costly. We want you to enjoy using your Virgin Mobile plans at great rates wherever your travels may take you. Roaming rates will be applied once you arrive at your destination and vary according to local operators.

    The best way to avoid considerable additional charges while roaming is to subscribe to one of our roaming bundles.
  • How can I contact Virgin Mobile’s member care team when I’m abroad?
    We’re here for you even when you’re someplace else. You can call our member care team from anywhere on 966570001789 or email us at MemberCare@virginmobile.sa.
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FAQ: PREPAID DATA BUNDLES

  • What are data bundles?
    It might sound confusing, but it’s actually really simple. A data bundle gives you a specific amount of data usage for a specific price.
  • Will I save money by purchasing a data bundle?
    You sure will! Why? Because data bundle rates are much lower than the standard prepaid MB rate.
  • How do I buy a data bundle?
    It’s easy! Just dial *112# to find out more.
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FAQ: CHECKING YOUR PREPAID BALANCE

  • How can I check my account balance?
    There are a couple of ways to check your balance. Choose the one that’s easiest for you.
    1. Just dial *102# to hear your balance.
    2. Go to the STK menu on your phone. Then, just open the Virgin Mobile Service menu and select the ‘check balance’ option.
  • Can I also check the balance for my data SIMs?
    You’ll also see your data balance when you check your balance.
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FAQ: POSTPAID BILLING

  • How will I receive my bill?
    You will receive your monthly bill via email. We’ll also send you an SMS to let you know the bill is in your inbox.
  • When does my new bill cycle start?
    Your bill cycle starts from the 1st of each month.
  • How many days I will I have to pay my bill?
    Your balance will be due on the 10th of each month.
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FAQ: PREPAID CREDIT TRANSFER

  • What is the credit transfer service?
    It’s a service that lets any Virgin prepaid active subscriber transfer credit from their number to another local Virgin prepaid number.
  • How can I transfer my credit to another number?
    It’s easy! Just dial *103#, then press the CALL key. You’ll be given instructions on how to enter the phone number of the recipient and the amount of credit you’d like to transfer.
  • Can I transfer my credit to a non-Virgin number?
    No, you can only transfer credit from your account to another Virgin Mobile number. That means you cannot transfer funds to, for example, Mobily, STC, Zain or any other network.
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FAQ: TOPPING UP YOUR PREPAID

  • How can I add credit to my account?
    There are a number of easy ways to top up:

    Scratch card, eVoucher & flexi recharge To top up with a Virgin Mobile scratch card, purchase a card at a Virgin Mobile store or authorised dealership. Then, dial *101# and follow the instructions. You’ll receive a confirmation message as soon as your transaction is complete. An eVoucher works almost exactly the same way as the scratch cards, only without the scratching. When you purchase an eVoucher at a Virgin Mobile store or authorised dealership, just enter the code printed on the eVoucher, dial *101# and follow the instructions.
  • How do I activate my Virgin Mobile prepaid SIM?
    It couldn’t be easier! Your SIMs will work the very first time you put them in your phone, tablet and dongle respectively.

    If for some reason your SIM doesn't automatically activate, try re-inserting it and switching your phone on again. If you’re still having trouble after that, you can also visit any of our stores or call our member care team on 1789 for help.

    You can also top up with any denomination you like via flexi recharge. Just visit a Virgin Mobile store or authorised dealership and request a top up.
  • What is the Virgin Mobile Lend Me service?
    If you’re out of balance and in a jam, just dial *115*1*4# and ask a friend or loved one to top you up. The service is free. After all, that’s what friends are for.
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FAQ: POSTPAID PLAN SUSPENSION

  • I’m going to be traveling for an extended period of time and I need to suspend my subscription temporarily. Can I do that?
    Yes! You can suspend your subscription temporarily. To do so give our member care team a call on 1789.
  • What is the maximum allowed suspension period?
    You can suspend your subscription for a maximum period of 60 days.
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FAQ: REPLACING YOUR SIM CARDS

  • How do I get a replacement SIM if mine is lost or damaged?
    Oh no! We hope this won’t happen, but if it does, start by calling member care center to have your SIM blocked. This way if someone finds or has stolen your SIM, they won’t be able to use it. Once you’ve done that just visit your nearest Virgin Mobile store or authorized reseller to get yourself a brand new SIM. Once you’ve done that, dial *119# and follow the instructions. You’ll need your PUK1 code to activate your new SIM. You’ll find your PUK1 code in your SIM pack. If you need help, give our member care team a call on 1789.
  • Will I have to pay for a new prepaid SIM if mine is lost or stolen?
    There’s no separate charge to replace your SIM, but you will have to purchase a new SIM pack.
  • Will I have to pay for a new postpaid SIM if my old one is lost or stolen?
    Here at Virgin Mobile, we believe in being fair. That’s why the 30 SAR you’ll have to pay to buy a new starter pack will be applied to your new SIM as a credit. Because doing what makes sense for you makes sense to us.
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FAQ: PREPAID SIMS

  • My SIM starter pack came with three SIM cards. What am I supposed to do with them?
    People all across the Kingdom said they wanted a simple solution to their data needs, so we created one. Every Virgin Mobile starter pack comes with 3 SIMs. One for your phone and two that can be used with your tablet and USB dongle. That means you can keep up to three of your devices online at the same time with one website.
  • How do I activate my Virgin Mobile prepaid SIM?
    It couldn’t be easier! Your SIMs will work the very first time you put them in your phone, tablet and dongle respectively.

    If for some reason your SIM doesn't automatically activate, try re-inserting it and switching your phone on again. If you’re still having trouble after that, you can also visit any of our stores or call our member care team on 1789 for help.
  • How do I install my SIM on my phone and other devices?
    Use this SIM to talk, text and browse from your mobile phone.

    SIM BACK SIM FRONT

    Use the two data SIMS on your tablet and dongle to go online anytime.

    DATA SIM FRONT DATA SIM BACK

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FAQ: POSTPAID SIMS & DATA BUNDLES

  • My SIM Lift Off pack came with three SIMs. What am I supposed to do with them?
    People all across the Kingdom said they wanted a simple solution to their data needs, so we created one. Every Virgin Mobile Lift Off pack comes with 3 SIMs. One for your phone and two that can be used with your tablet and USB dongle. That means you can keep up to three of your devices online at the same time with one plan.
  • Where can I find a list of available Virgin Mobile data bundles?
    You can either dial *108# or visit our website to see all of our bundles and find the one that’s right for you.
  • Do I need to recharge each of my data SIMs separately?
    No, you don’t. Remember, with Virgin Mobile you get three SIMs to use with one subscription. As such, you only have to recharge your primary SIM to use all of them. Easy, isn’t it?
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FAQ: YOUR PREPAID PLAN

  • Why should I buy a Virgin Mobile prepaid plan?
    There are lots of reasons! Let’s start with the great rates and fast Internet. And hey, there’s no contract, no commitment and no hidden charges. To see more reasons to switch to a Virgin Mobile prepaid plan, click right here
  • Can I buy a prepaid plan online?
    Not yet, but don’t worry, getting your hands on a Virgin Mobile prepaid plan couldn’t be easier! Just visit your nearest Virgin Mobile store or any authorised retailer in the Kingdom. Virgin Mobile prepaid plans cost 30 SAR.
  • Can I get a prepaid number online?
    Sure you can! And it’s easy, too! To book your Virgin Mobile number, just go here. You’ll find everything you need there.
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